Refund & Cancellation Policy

Refund rules for online courses purchased on shreecomputeredu.com — clear and simple.

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1. In One Line

Refund requests are accepted within 7 days of purchase, provided less than 20% of the course content has been accessed. After 7 days or 20%+ consumption, the course becomes non-refundable.

2. When You CAN Get a Refund (Eligible)

  • Course cancelled by the institute — 100% refund, no questions asked
  • Duplicate payment — the extra amount is refunded in full
  • Wrong course purchased — refunded if reported within 7 days and less than 20% of content was viewed
  • Technical failure — if course access was never delivered and could not be fixed by us, full refund
  • Medical emergency — with valid hospital documents, refund is considered case-by-case

3. When Refund is NOT Possible (Not Eligible)

  • More than 7 days have passed since purchase
  • More than 20% of course content has been viewed
  • The certificate has already been issued for the course
  • Demanding refund due to slow internet or incompatible device (please check system requirements before purchasing)
  • Free resources (notes, tools) used from our website — these are public content and do not affect refund calculation

4. How to Request a Refund — Step by Step

Step 1Send a refund request on WhatsApp (+91 99286 13957) including your registered mobile number and Payment ID from your payment receipt or email confirmation.
Step 2Our team reviews your request within 48 hours and responds with a clear decision — approval or rejection, along with the reason.
Step 3Once approved, the refund is initiated to your original payment method (UPI / card / net-banking via Razorpay) within 7–10 working days.
Step 4You receive an SMS / email confirmation as soon as the refund is credited to your account.

5. Important Points

  • Refunds are made only to the original payment method — never to a different account or in cash
  • For installment purchases, the refund covers only the installments actually paid, on a pro-rata basis
  • Course purchases through a franchise centre must be refunded by the same centre
  • Repeated refund requests or policy misuse may lead to account suspension and blocked future enrollments
  • A pro-rata deduction for the accessed portion of the course may apply on approved refunds

6. Request a Refund Now

Keep these ready: your registered mobile number, course name, Payment ID and the reason for the request.

Or visit the institute: Modi Plaza, Chhapar, Rajasthan (Monday–Saturday, 8 AM–7 PM).

Related

Terms & Conditions (Section 3 — Payments & Refunds) · Privacy Policy · Contact Us

Last updated: October 2026